Student Success Centre

Service Standards

The Student Success Centre strives to provide exceptional service to our stakeholders: students, alumni, staff, employers and community partners. The following service standards outline our commitment to deliver on requests and inquiries from internal and external customers.

Service Experience

Email standards

Telephone and voice mail standards

Peak programming standards

Peak programming times occur throughout the calendar year. Student Success Centre staff may alter their recorded greeting and out of the office email message to reflect the increased demand on their schedules. You will be notified of the extended voicemail and email return times. In this event, alternate contact information may be provided.


The Student Success Centre is committed to provide excellent customer service and we are open to feedback on the delivery of these standards. Please complete our Customer Service Survey or send customer service feedback to

Feedback emails will be acknowledged within 4 business days